Complaints

At Jewell Pearce Davy & Co we aim to provide you with the highest level of customer service. If you are not satisfied with the way that we have acted on your behalf please inform us orally or in writing. Your complaint will be acknowledged within five business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide you with a formal response within twenty business days from receipt of the original complaint. If the complaint cannot be resolved within this timescale we will write to you explaining the progress and timescale involved. You will be advised of any further redress available to you should you believe this matter not be resolved to your satisfaction. We comply with the complaints procedure laid down by the FCA and complaints may be referred to them.

Contact us by post:
Mr Jonathan Knight
98 Broadway
Leigh-on-Sea
Essex SS9 1AB

Contact us by telephone
01702 479 396

Contact us by facsimile
01702 479 364

We are committed to resolving all complaints and / or disputes (whether such arises before or after termination of this Agreement) without the need for litigation and to allow as far as possible for commercial relationships to remain unaffected. In the event that we are unable to reach an accord you are entitled to refer the problem to The Financial Ombudsman Service (FOS) for an independent assessment and opinion

Consumer Helpline is on 0800 023 4 567 and their address is:
Financial Ombudsman Service, Exchange Tower
London E14 9SR

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from a scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS.

If you would like a copy of our comprehensive complaints procedure please contact us.


Disclaimer

Jewell Pearce Davy & Co is authorised and regulated by the Financial Conduct Authority, registration No 118803
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